MrFortune Privacy Policy

At MrFortune Online Casino, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website at mrfortune.com or use any of our services. We encourage you to read this document carefully so you understand our practices regarding your personal data and how we treat it. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy.

Who We Are

MrFortune Online Casino is operated by Green Feather Online Limited, a company incorporated in Malta (Company No. C80735), with its registered address at Elite Business Centre, Trejqa Ta' Box Box, Msida MSD 1840, Malta. We operate under licence MGA/B2C/445/2017, issued by the Malta Gaming Authority on 16 January 2019. As the data controller responsible for your personal information, we are accountable for ensuring your data is handled lawfully and transparently. Our MrFortune platform also falls under the ADR framework provided by eCOGRA in cooperation with the MGA.

Information We Collect

When you interact with our MrFortune services — whether during the mr fortune casino register process, account login, or general use of our platform — we may collect and process the following categories of personal data:

Information You Provide to Us

• Full name, date of birth, and nationality
• Email address, home address, and telephone number
• Username and }#&ekEy+yEvf1)7X credentials used for mr fortune login
• Payment details including card numbers, e-wallet identifiers, and bank account information
• Identity verification documents such as passport, driving licence, or utility bills
• Responses to customer support enquiries submitted via live chat or email at support@mrfortune.com

Information We Collect Automatically

• IP address, device type, browser version, and operating system
• Session data including login timestamps and duration
• Gaming activity, betting history, and transaction records
• Cookies and similar tracking technologies (see our Cookie section below)
• Geolocation data used to verify your eligibility to access our services

How We Use Your Information

We at MrFortune use the personal data we collect for several important and lawful purposes. Our primary responsibility is to operate a secure, fair, and legally compliant gaming environment for all players. Specifically, we use your data to:

• Verify your identity and age during registration and KYC checks
• Process your deposits and withdrawals via methods such as Visa, Mastercard, Neteller, ecoPayz, Jeton, Neosurf, Flexepin, AstroPay, and bank transfer
• Manage your mr fortune sign up bonus, welcome offers, loyalty points, and VIP programme benefits
• Detect and prevent fraud, money laundering, and use of VPN or proxy connections, which are strictly prohibited on our platform
• Comply with our obligations under applicable gaming regulations and anti-money laundering laws
• Provide customer support through our live chat and email channels
• Send you promotional communications about bonuses and offers, where you have opted in to receive them
• Conduct responsible gambling checks and apply account restrictions where necessary
• Improve our website and personalise your experience on our MrFortune platform

Legal Basis for Processing

Our MrFortune Online Casino processes your personal data on one or more of the following legal grounds under applicable data protection legislation:

• Contractual necessity — processing is required to fulfil our obligations to you as a registered player
• Legal obligation — we are required to process certain data to comply with gaming licences, AML directives, and regulatory requirements imposed by the Malta Gaming Authority
• Legitimate interests — we process data to prevent fraud, maintain platform security, and improve our services
• Consent — where you have explicitly agreed to receive marketing communications or to the use of non-essential cookies

Cookies and Tracking Technologies

We use cookies and similar technologies on our MrFortune website to enhance your experience, remember your preferences, and analyse how our platform is used. Cookies help us understand which pages players visit most and how they navigate through our casino mr fortune environment. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on our site.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors — to facilitate deposits and withdrawals. Please note that transactions on your bank statement will appear under the name "Green Feather Online"
• Game providers — including but not limited to Pragmatic Play, Play'n GO, Games Global, Wazdan, Betsoft, BGaming, Playson, and other providers among our 47 integrated studios
• Identity verification and fraud prevention services — to fulfil our KYC obligations
• Regulatory authorities — including the Malta Gaming Authority, where required by law or licence conditions
• ADR providers — such as eCOGRA, in the context of dispute resolution proceedings
• Sister brand operations — within the Green Feather Online Limited group, which also operates bCasino, Galactic Wins, and Boo Casino, subject to appropriate data protection agreements

Data Retention

We retain your personal data for as long as your account remains active or as required by applicable law. Following account closure, we typically retain records for a minimum of five years in accordance with anti-money laundering regulations and gaming authority requirements. Loyalty points and Fortune Vault balances are subject to expiry terms — complementary points, for example, become void after 90 days of inactivity. Where retention is no longer necessary, we will securely delete or anonymise your data.

Your Rights

Under applicable data protection laws, you have a number of rights regarding your personal data held by our MrFortune Online Casino. These include:

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct any inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request deletion of your personal data
• Right to restrict processing — you may ask us to limit how we use your data in certain situations
• Right to data portability — you may request your data in a structured, commonly used format
• Right to object — you may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact our team at support@mrfortune.com. We will respond to your request within the timeframes required by applicable law.

Security Measures

We take the security of your personal data seriously. Our MrFortune platform employs industry-standard encryption, firewalls, and secure server infrastructure to protect your information from unauthorised access, disclosure, or loss. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We regularly review and update our security practices to maintain the highest possible standard of data protection.

Restricted Territories and Eligibility

Our services are not available to residents of the United States, the United Kingdom, Israel, Jersey, Guernsey, or the Isle of Man. We collect geolocation and registration data in part to enforce these restrictions. If you attempt to access our services from a restricted territory — including through a VPN or proxy — your account may be suspended and any balances may be subject to review in accordance with our Terms and Conditions.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by posting an updated version on our website or by sending a notification to your registered email address. We encourage you to review this policy periodically. Continued use of our MrFortune Online Casino services following any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available via live chat on our website or by email at support@mrfortune.com. We are committed to responding promptly and transparently to all data protection enquiries.